Airlines Seem to be Immune from Criticism
I’ve posted a few times about airlines, both about Delta’s Frequent Flyer Skymiles program and about Chalk Airlines’ poor adherence to any decent degree of customer service.
A few weeks ago, uber blogger Josh Hallett followed up on Orlando blogger Alex Rudloff’s post encouraging people not to fly Spirit Airlines. In it, Josh noted the irony of the blog post showing up as #2 in Google’s results for searches on Spirit Airlines, appearing even higher than the Wikipedia article about Spirit Airlines.
Earlier this week, the Chicago Tribune picked up on the story and reported it. Josh Hallett astutely noted the unresponsiveness of the airline by pointing out Spirit’s spokesperson comments:
Chalks Airlines Self-Destructs
I received an email from a friend regarding his terrible experience flying Chalks Airlines on his one-year anniversary. Quite frankly, I had never heard of this airline before. I haven’t traveled much since getting married. Most of the airlines I flew no longer even exist: Piedmont, Eastern, TWA, and PanAm. In fact, after reading this man’s tale of woe, I really begin to hope that he would get his wish and find Chalks Airlines on Wikipedia’s List of Defunct Airlines someday - because nothing else would do this tale justice. Turns out that Chalks Airlines is supposedly this country’s oldest operating airline. After reading my friend’s email, I began to think that it might be a bit too old for its own good. We’ve had a few improvements in America since 1919, but I’m not sure Chalks Airlines got the memos.
More Lies from Delta Airlines
Just got an email from Lee Macenczak, Executive Vice President of Sales and Customer Service. Delta seems bent on insulting my intelligence. Maybe everyone’s intelligence. With a title like that, Mr. Macenczak’s email smells full of spin and farce. They can always fire him, so I imagine that is why no real operatives at Delta signed their name to this public relations workhorse.
Delta SkyMiles Doesn’t Play Well With Others
You gotta wonder about Delta SkyMiles. LifeHacker recently turned me on to a great new site called Points.Com. It allows you to easily swap and redeem points earned from one program to another. The site has garnered the cooperation of every major airline, and lots of major retailers, like Best Buy, Amazon, Target, and many others.
Ideally, when your crazy uncle gives you a gift card to a store that isn’t even in your town, you can now go online and swap that card for something you might more readily use. There are lots of online points earning programs that are exchangeable at Points.Com as well. I’m surprised no one has done this earlier.
